Shipping policy

I. Order Fulfillment & Dispatch

  • All orders are packed and dispatched directly from our studio in Kuala Lumpur, Malaysia.

  • Standard processing requires 1–3 business days prior to carrier handover (Monday through Friday, excluding public holidays). Collection launches and peak traffic windows may require additional processing time.

  • An automated notification with verifiable tracking details is issued immediately upon dispatch.


II. Transit Schedules & Delivery Disclaimer

  • Stated delivery timeframes are strictly non-binding estimates. WEARMASQUAD disclaims all liability for carrier delays, regional postal disruptions, customs holds, or courier capacity limitations.

  • Expedited or guaranteed overnight shipping services are strictly unavailable.


III. Passage of Risk & Delivery Terms

  • Couriers retain standard authority to leave parcels in a secure location if unattended. Customers are responsible for ensuring drop-off sites are fully secure.

  • WEARMASQUAD accepts no liability for stolen merchandise, packages lost post-delivery confirmation, or weather-induced damage.


IV. Undeliverable Shipments & Address Accuracy

Customers bear total responsibility for providing complete and accurate destination details at checkout. WEARMASQUAD will not cover reshipment costs or issue refunds for failed deliveries resulting from:

  • Inaccurate, incomplete, or incorrectly formatted address entries.

  • Unsuccessful delivery attempts or failure to retrieve parcels within designated depot retention windows.

  • Customs impoundment, clearance refusal, or non-payment of mandatory duties and taxes.

For undeliverable parcels returned to our facility, re-dispatch charges must be settled by the customer prior to release.


V. Domestic Shipments (Malaysia)

  • Carriers: Peninsular and East Malaysia shipments are fulfilled via J&T Express.

  • Peninsular Malaysia: 2–4 business days post-dispatch.

  • East Malaysia: 4–7 business days post-dispatch.


VI. International Shipments

  • Carriers: Global orders are routed via UPS, Aramex, or designated national postal providers.

  • Transit Window: International shipping typically spans 3–12 business days, subject to customs clearance procedures.

  • Customs & Import Duties: All import duties, VAT, clearance fees, and regional taxes imposed by destination authorities are the exclusive financial responsibility of the recipient.